As our name suggests ordering is as simple as ABC. We accept all major credit & debit cards as well as cheques. We will however only despatch goods from cleared funds unless a credit agreement has been made. All credit accounts must be paid in full within 30 days of invoice; otherwise appropriate legal action will be taken to obtain the funds.
Shipping and Handling
Our latest delivery tariff is available here.
Deliveries to UK mainland addresses are next day if placed before 3pm subject to stock availability. Deliveries to offshore islands, Northern Ireland and European countries are usually 2-3 days and will be confirmed upon your order. If we are out of stock we will notify you of the expected delivery time, giving you the opportunity to cancel.
If nobody is available to sign for the order, a card will be left and you can arrange a suitable time for delivery. If the redelivery attempt is unsuccessful, the goods may be returned to our warehouse. If the order needs to be resent from our warehouse, additional carriage charges will apply and be confirmed before the parcel is resent.
Sensitive data - namely credit/debit card details - entered on the ABC Toner Cartridges website is captured securely through 128 bit encryption ensuring complete peace of mind when placing orders through our web site.
Your personal details are stored on our server for our internal use only and consequently we will not distribute them to third parties. We actively pursue non-spamming policies and do not advertise through emails unless we have your prior permission.
Several security measures are in place both internally and externally to prevent fraudulent purchases.
ABC Toner Cartridges guarantee complete satisfaction with our compatible product range. If you are not happy with your purchase, please contact us for the returns procedure. Empty products however will not be accepted.
Damaged Items & Discrepancies
Faulty goods should be reported to ABC Toner Cartridges within 1 year of purchase. ABC will then advise on the course of action.
Special Products / By Request only
We are unable to cancel or refund items listed on our website as "Special Products" or "By Request Only". This does not affect your statutory rights.
Ordering Spare Parts
When ordering products which are not consumables - that is spare parts, its is important to order with reference to the OEM code as defined by the manufacturer. Often, manufacturers will produce machines for different markets (US/European) and will contain spare parts which are incompatible to other machines with the same model number on the front. It is also possible that one machine may be badged incorrectly on the outside and contain the insides of another model. We cannot therefore be held responsible for ordering errors in these cases.
The cancellation of orders which are in stock may not be possible although we will try our best upon receiving your request. If an item on your order is out of stock we will inform you via email or telephone and ask you how you wish to proceed. This excludes items labelled "Special Products" or "By Request only", as mentioned above.
If items on your order are out of stock you
have the choice of cancelling them. Cancelled items will be refunded in
With items that are ordered in error or are no longer required, they can be sent back to ABC within 7 working days for a refund. Returned goods will only be accepted back with an authorised returns number. Consumer orders will receive a full refund subject to conditions being met below. Business-to-Business orders may incur courier costs and a handling fee of up to 25% taken off the refund, also subject to conditions being met below.
If you contact us more than 7 days after
delivery, we may be able to accept the goods back but not necessarily
at full-credit value.
Products ordered in error which have been opened may not be accepted back for a refund. This includes items ordered for incorrectly labelled machines. Any products found to be used which are not faulty will be charged in full to the customer.
Returned items must be placed in an outer
box with sufficient protective packaging (as delivered) and sent recorded
delivery. If the product box is damaged or defaced (e.g. through courier
labels or sticky tape), we may only be able to offer a partial refund,
Refused deliveries which are returned to our warehouse will incur a £15 +VAT fee which will be deducted from any refund or credit.
About cookies & how we use them
Cookies are small text files stored by your computer or device when browsing websites or viewing emails.
The information contained within them is sent back to the web server each time the web or email browser requests a page from the server. This enables a web server to identify and track visitor usage. They do not collect personal data.
Cookies that appear on our website now or may do so in the future:
Essential - Our website will not function correctly without them.
Functional - We monitor visitor activity on our website (without collecting any personal data from you) so that we can improve the way it looks and performs. These cookies may also help us to guide you to pages likely to be of most interest to you.
Personal - These cookies remember your username, password and other preferences.
Third party adverts. They will not know who you are and we don't tell them. But they may be included on our site to invite you to follow an interest. For EU consumers, more details on this can be found at www.youronlinechoices.eu.
On emails. Web beacons may be used to check if our emails are actually opened and whether any links in them are clicked on. This helps improve the emails we send out to you. All our marketing emails will give you the opt-out procedure.
You can find out much more if you wish at http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx
Browser specific instructions to block
and remove cookies
ABC Toner Cartridges conform to the requirements of the Data Protection Act, 1998.