As our name suggests ordering is as simple
as ABC. We accept all major credit & debit cards as well as cheques.
We will however only despatch goods from cleared funds unless a credit
agreement has been made. All credit accounts must be paid in full within
30 days of invoice; otherwise appropriate legal action will be taken to
obtain the funds.
Shipping and Handling
Our latest delivery tariff is available here.
Deliveries to UK mainland addresses are next
day if placed before 3pm subject to stock availability. Deliveries to
offshore islands, Northern Ireland and European countries are usually
2-3 days and will be confirmed upon your order. If we are out of stock
we will notify you of the expected delivery time, giving you the opportunity
Goods should be inspected and damages or
discrepancies be reported to ABC within 3 working days via telephone,
If nobody is available to sign for the order,
a card will be left and you can arrange a suitable time for delivery.
If the redelivery attempt is unsuccessful, the goods may be returned to
our warehouse. If the order needs to be resent from our warehouse, additional
carriage charges will apply and be confirmed before the parcel is resent.
Sensitive data - namely credit/debit card
details - entered on the ABC Toner Cartridges website is captured securely
through 128 bit encryption ensuring complete peace of mind when placing
orders through our web site.
Your personal details are stored on our server
for our internal use only and consequently we will not distribute them
to third parties. We actively pursue non-spamming policies
and do not advertise through emails unless we have your prior permission.
Several security measures are in place both
internally and externally to prevent fraudulent purchases.
ABC Toner Cartridges guarantee complete satisfaction
with our compatible product range. If you are not happy with your purchase,
please contact us for the returns procedure.
Empty products however will not be accepted.
Damaged Items & Discrepancies
Damaged goods or discrepancies
must be reported to ABC within 3 working days of delivery via telephone,
or online. ABC will then advise on the course
Faulty goods should be reported to ABC Toner
Cartridges within 1 year of purchase. ABC will then advise on the course
Special Products / By Request only
We are unable to cancel or refund items listed
on our website as "Special Products" or "By Request Only".
This does not affect your statutory rights.
Ordering Spare Parts
When ordering products which are not consumables - that is spare parts,
its is important to order with reference to the OEM code as defined by the manufacturer. Often, manufacturers will produce machines for different
markets (US/European) and will contain spare parts which are incompatible to other machines with the same model number on the front. It is also possible that
one machine may be badged incorrectly on the outside and contain the insides of another model. We cannot therefore be held responsible for ordering errors
in these cases.
The cancellation of orders which are in stock
may not be possible although we will try our best upon receiving your
request. If an item on your order is out of stock we will inform you via
email or telephone and ask you how you wish to proceed. This excludes
items labelled "Special Products" or "By Request only",
as mentioned above.
If items on your order are out of stock you
have the choice of cancelling them. Cancelled items will be refunded in
With items that are ordered in error or are
no longer required, they can be sent back to ABC within 7 working days
for a refund. Returned goods will only be accepted back with an authorised
returns number. Consumer orders will receive a full refund subject
to conditions being met below. Business-to-Business orders may incur courier
costs and a handling fee of up to 20% taken off the refund, also subject
to conditions being met below.
If you contact us more than 7 days after
delivery, we may be able to accept the goods back but not necessarily
at full-credit value.
Products ordered in error which have been
opened may not be accepted back for a refund. This includes items ordered
for incorrectly labelled machines. Any products found to be used which
are not faulty will be charged in full to the customer.
Returned items must be placed in an outer
box with sufficient protective packaging (as delivered) and sent recorded
delivery. If the product box is damaged or defaced (e.g. through courier
labels or sticky tape), we may only be able to offer a partial refund,
Refused deliveries which are returned to
our warehouse will incur a £15 +VAT fee which will be deducted from
any refund or credit.
About cookies & how we use them
Cookies are small text files stored by your computer or device when browsing
websites or viewing emails.
The information contained within them is sent back to the web server each
time the web or email browser requests a page from the server. This enables
a web server to identify and track visitor usage. They do not collect
Cookies that appear on our website now or may do so in
Essential - Our website will not function correctly
Functional - We monitor visitor activity on our website (without
collecting any personal data from you) so that we can improve the way
it looks and performs. These cookies may also help us to guide you to
pages likely to be of most interest to you.
Personal - These cookies remember your username, password and other
Third party adverts. They will not know who you are and we don't
tell them. But they may be included on our site to invite you to follow
an interest. For EU consumers, more details on this can be found at www.youronlinechoices.eu.
On emails. Web beacons may be used to check if our emails are actually
opened and whether any links in them are clicked on. This helps improve
the emails we send out to you. All our marketing emails will give you
the opt-out procedure.
You can find out much more if you wish at http://www.ico.gov.uk/for_the_public/topic_specific_guides/online/cookies.aspx
Browser specific instructions to block
and remove cookies
ABC Toner Cartridges conform to the requirements
of the Data Protection Act, 1998.
For customer support please either contact
us on the number above, via email